COO-LEVEL ENGAGEMENT · BANGLADESH
Arabika Coffee Ltd.
Multi-site operations, procurement restructuring, central kitchen systems, financial discipline, and business development support across a growing café group.
PHP 4.5M
6-months turnaround savings
50
Products standardized with SOPs, costing & production systems
126
Foreign employees aligned
In-house
Beverage flavouring & sauce production
CLIENT
Arabika Coffee Ltd.
MARKET
Bangladesh, South Asia
ENGAGEMENT TYPE
COO-Level Responsibility
FOCUS AREAS
Ops · Procurement · CK
CORE PILLARS
Turnaround · Scale
THE CHALLENGE
A growing business without the operating structure to support it
Arabika Coffee Inc. had built a loyal customer base and a recognizable brand across multiple café sites. But beneath the surface, the business was operating without the systems, procurement discipline, or operational clarity needed to sustain that growth.
Margins were under pressure. Product consistency varied across branches. The central kitchen operated without standardized recipes or production schedules. Supplier relationships were fragmented, and purchasing decisions were being made reactively rather than strategically.
The founder needed someone with cross-functional operating experience to step in at the COO level — not to advise from a distance, but to take direct responsibility for rebuilding the operational backbone of the business.
Embedding directly into the operation
This was not a consulting engagement in the traditional sense. It required embedded, full-scope operating responsibility across procurement, central kitchen, product standardization, financial controls, and cross-branch alignment.
"The goal was not to produce a report. It was to build the systems, discipline, and accountability structures that would allow the business to operate at a higher level — and sustain it."
Work began with a detailed operational audit across every branch, supplier relationship, and production workflow. From there, priorities were sequenced by impact: procurement consolidation first, then central kitchen restructuring, followed by product standardization and staff alignment.
THE APPROACH
WORK-STREAMS
What the engagement covered
The scope was deliberately broad — reflecting the cross-functional nature of the problems the business was facing.
Procurement restructuring & supplier consolidation
Central kitchen systems & production planning
Recipe standardization across 50 products
In-house flavouring & sauce production setup
Branch-level workflow & SOP development
Staff training & accountability systems
Financial discipline & cost-control mechanisms
Cross-branch alignment for 126 employees
What this engagement reinforced
Arabika demonstrated something that applies to most growing café businesses: the gap between a good brand and a strong operation is often wider than founders realize. Growth exposes weaknesses in procurement, production, standards, and people alignment — and these weaknesses compound over time if they aren't addressed structurally.
The value of this engagement was not in providing recommendations. It was in taking direct responsibility for building the systems, making the hard decisions, and ensuring the business could operate at a fundamentally higher level of discipline and consistency.
REFLECTION
Measurable operating improvement
The engagement delivered tangible results across procurement savings, product consistency, production capability, and organizational alignment.
RESULTS
126 foreign staff
Aligned across branches through training, accountability systems, and clearer operating standards
In-house production
Beverage flavourings and sauces brought in-house, reducing cost and improving quality control
50 products
Standardized with documented recipes, costing, and production SOPs
PHP 4.5M+
6-months average savings through procurement restructuring and supplier consolidation
Related engagements
Saudi Arabia · Scale
7 Units
operating mobile bar with 25%+ nett revenue.
Mandaluyong City, Philippines · Coffee Roasting
Operations development
from sourcing to market-ready operation.
Facing familiar operating challenges?
Let's discuss your business stage and scope the right engagement.
C O O - L E V E L E N G A G E M E N T · B A N G L A D E S H
Arabika Coffee Ltd.
Multi-site operations, procurement restructuring, central kitchen systems, financial discipline, and business development support across a growing café group.
PHP 4.5M
6-months turnaround savings
50
Products standardized with SOPs, costing & production systems
126
Foreign employees aligned
In-house
Beverage flavouring & sauce production
CLIENT
Arabika Coffee Ltd.
MARKET
Bangladesh, South Asia
ENGAGEMENT TYPE
COO-Level Responsibility
FOCUS AREAS
Ops · Procurement · CK
CORE PILLARS
Turnaround · Scale
T H E C H A L L E N G E
A growing business without the operating structure to support it
Arabika Coffee Inc. had built a loyal customer base and a recognizable brand across multiple café sites. But beneath the surface, the business was operating without the systems, procurement discipline, or operational clarity needed to sustain that growth.
Margins were under pressure. Product consistency varied across branches. The central kitchen operated without standardized recipes or production schedules. Supplier relationships were fragmented, and purchasing decisions were being made reactively rather than strategically.
The founder needed someone with cross-functional operating experience to step in at the COO level — not to advise from a distance, but to take direct responsibility for rebuilding the operational backbone of the business.
Embedding directly into the operation
This was not a consulting engagement in the traditional sense. It required embedded, full-scope operating responsibility across procurement, central kitchen, product standardization, financial controls, and cross-branch alignment.
"The goal was not to produce a report. It was to build the systems, discipline, and accountability structures that would allow the business to operate at a higher level — and sustain it."
Work began with a detailed operational audit across every branch, supplier relationship, and production workflow. From there, priorities were sequenced by impact: procurement consolidation first, then central kitchen restructuring, followed by product standardization and staff alignment.
T H E A P P R O A C H
COFFEE BUSINESS CASE STUDIES
W O R K S T R E A M S
What the engagement covered
The scope was deliberately broad — reflecting the cross-functional nature of the problems the business was facing.
Procurement restructuring & supplier consolidation
Central kitchen systems & production planning
Recipe standardization across 50 products
In-house flavouring & sauce production setup
Branch-level workflow & SOP development
Staff training & accountability systems
Financial discipline & cost-control mechanisms
Cross-branch alignment for 126 employees
What this engagement reinforced
Arabika demonstrated something that applies to most growing café businesses: the gap between a good brand and a strong operation is often wider than founders realize. Growth exposes weaknesses in procurement, production, standards, and people alignment — and these weaknesses compound over time if they aren't addressed structurally.
The value of this engagement was not in providing recommendations. It was in taking direct responsibility for building the systems, making the hard decisions, and ensuring the business could operate at a fundamentally higher level of discipline and consistency.
R E F L E C T I O N
Measurable operating improvement
The engagement delivered tangible results across procurement savings, product consistency, production capability, and organizational alignment.
R E S U L T S
126 foreign staff
Aligned across branches through training, accountability systems, and clearer operating standards
In-house production
Beverage flavourings and sauces brought in-house, reducing cost and improving quality control
50 products
Standardized with documented recipes, costing, and production SOPs
PHP 4.5M+
6-months average savings through procurement restructuring and supplier consolidation
Related engagements
Saudi Arabia · Scale
7 Units
operating mobile bar with 25%+ nett revenue.
Mandaluyong City, Philippines · Coffee Roasting
Operations development
from sourcing to market-ready operation.
Facing similar operating challenges?
Let's discuss your business stage and scope the right engagement.
